Conflicts Manager
COMPANY PROFILE:
Our client is a prominent, full-service international law firm recognized for the strength and sophistication of its business operations infrastructure. The firm supports a large, multi-office roster of attorneys and practice groups with a dedicated Business Intake and Conflicts function responsible for conflicts review, new business intake, and compliance processing. The firm places a strong emphasis on operational excellence, risk management, and service quality, and invests in the professional growth of the team members who support these functions.
FEATURES AND BENEFITS of our Client
Our client offers a collaborative, growth-oriented environment in which the Conflicts Manager works closely with department leadership on strategy, team development, and mentorship. The role provides meaningful opportunity to shape training programs, drive process improvement, and grow into broader leadership responsibility within a well-established professional services organization.
THE ROLE YOU WILL PLAY:
- Provide day-to-day management and mentorship of direct reports; ensure compliance with assigned work hours and monitor adherence to firm and department policies
- Manage workflow and staffing coverage; review and process time logs and time-off requests
- Serve as the main point of contact for escalated questions from the assigned team and cross-functional partners, including attorneys, paralegals, and other business professionals
- Meet weekly with the assigned team and provide written updates for discussion with department leadership
- Respond to status checks and facilitate work as needed
- Process and clear all forms within the respective division
- Monitor team coverage of email boxes and queues, ensuring timely and appropriate responses
- Maintain proficiency in the roles of direct reports and assist across the division as needed
- Interact regularly with attorneys, paralegals, and business professionals via email and phone to investigate and resolve potential conflict, intake, or compliance issues
- Participate in strategic discussions with department leadership on service goals, procedures, and process refinement
- Collaborate with department leadership and HR on hiring, performance appraisals, counseling, terminations, and other employee lifecycle events
- Partner with cross-functional and leadership teams on the training, development, and oversight of all team members, including new hires
- Take primary responsibility for day-to-day implementation of agreed strategies to achieve service goals and targets
- Ensure consistency of team approaches and alignment in the application of procedures
- Track and facilitate workflow across the team to ensure volume, quality, and timeliness expectations are met
- Support the development and implementation of training programs related to conflicts policies and procedures, including onboarding and ongoing training
- Coordinate the creation of training programs, materials, and events for individuals outside the department, such as attorneys, secretaries, and practice team assistants
- Provide regular updates to partners, practitioners, departments, and business professionals as needed
- Stay current on legal trends and industry developments
BACKGROUND PROFILE:
- 5+ years of combined conflicts and legal intake experience
- Proficiency in Microsoft Office and firm document/conflicts management systems (training provided)
- Ability to work extended and/or weekend hours, as required
- Ability to travel, as required
- Bachelor's degree or JD preferred
- Prior training experience strongly preferred
- Knowledge and experience with complete conflicts resolution strongly preferred
- Paralegal certificate or completion of an ethics course in a paralegal program preferred
- Prior experience as a paralegal or legal researcher in a law firm preferred
- Supervisory experience preferred
- Strong customer service focus and attention to detail
- Excellent written, oral, and presentation communication skills with technical and non-technical audiences
- Exceptional interpersonal skills with the ability to facilitate and solve problems
- Ability to organize, prioritize, and coordinate multiple activities under tight timelines and shifting priorities
- Strong judgment, ownership, and initiative, with the ability to drive projects to completion
- Demonstrated ability to lead through influence and develop talent
- Ability to gain trust, confidence, and buy-in with stakeholders to enable business objectives
- Collaborative, proactive, and professional at all times, with an unwavering commitment to confidentiality and discretion
ABOUT ABA Search
At ABA, we value professionalism, honesty, and hard work. We are positive, innovative thinkers who use creativity to turn challenges into opportunities. We love to learn and continuously seek new ways to deepen our expertise in the Legal and Life Sciences industries. We are passionate about staffing and committed to the success of our clients and candidates. That is what makes us “the name to know in recruitment.”
